Reach our support team for guidance on appointments, prescription delivery, telemedicine connections, and Health Passport access.
Customer support channels are not monitored for emergency triage. If you require urgent medical intervention, call 992 or go to the nearest hospital casualty immediately.
Assistance with booking, rescheduling, or clinician connection issues.
Tracking medicine dispatches, prescription verification, and refills.
Technical assistance joining encrypted video consultation rooms.
Support with Mobile Money payments and electronic receipt generation.
AI Triage assesses your symptom duration, severity, and local Zambian context to determine care urgency (emergency, same-day clinic, or self-monitoring). It assists clinical navigation without replacing professional doctor diagnosis.
Yes. Every pharmacy on the Bantu Health Care Plus network holds verified licenses issued by the Zambia Medicines Regulatory Authority (ZAMRA) and operates under the supervision of qualified pharmacists.
Your Health Passport records are encrypted and patient-controlled. Clinicians and pharmacies can only access your clinical files when you generate a temporary, audited access PIN.
Our customer operations desk in Lusaka will review and respond to your inquiry.